General FAQs

Are there any changes to the billing or payment remittance process?

2020-08-20T19:35:02+00:00

Effective January 1, 2021, your monthly health care fee invoice will no longer come from Allied.  Invoices will initially be mailed and in the future, you will be able to log into a new employer website to access your monthly invoice and manage your employee eligibility online.  The monthly ACH payment will continue to be [...]

Are there any changes to the billing or payment remittance process?2020-08-20T19:35:02+00:00

Will there be new contact information?

2020-08-20T19:34:43+00:00

Phone number and addresses will change.  Members will receive a new ID card after their transition that will include a new phone number for the Aetna One Advocate (A1A) Member Services.

Will there be new contact information?2020-08-20T19:34:43+00:00

How will my day-to-day processes change because of this transition?

2020-08-20T19:33:35+00:00

Your day-to-day process should not be impacted. You will continue to utilize your Broker and/or TDA Insurance’s current Client Service Team to assist with your day-to-day changes and questions.  Your members will continue to call Allied prior to their transition dates and will then call Aetna after their transition date for claims, customer service, medical [...]

How will my day-to-day processes change because of this transition?2020-08-20T19:33:35+00:00

Will the transition impact my rates?

2020-08-20T19:33:14+00:00

This transition is providing our members with enhanced benefits and services, but even with these enhancements, rates are not being impacted.  The expectation is that the TDCBT will benefit by utilizing the comprehensive Aetna network, the dedicated member advocate concierge program, integrated medical & RX clinical programs, as well as other value-based programs.  You may [...]

Will the transition impact my rates?2020-08-20T19:33:14+00:00

Can my group transition to the new platform earlier than my renewal?

2020-08-20T19:32:54+00:00

Yes.  However, you will only be able to transition beginning October 1, 2020.  A group will be required to terminate and enroll as a new group.  The group will be required to submit a termination form, receive a new rate quote based on new underwriting and then submit new group paperwork to be enrolled.

Can my group transition to the new platform earlier than my renewal?2020-08-20T19:32:54+00:00
Go to Top