In order to provide our members with this new and improved coverage, Medical and Pharmacy coverage will be changing. For both Medical and Pharmacy coverage, the customer service, claims processing, medical management and provider networks will be transitioned from Allied/PHCS to Aetna.
Your existing medical coverage through Allied, using the PHCS network, will now be changing to a much stronger network through Aetna. You will also have access to superior concierge level customer service through Aetna’s A1A program. They will service all your medical and pharmacy needs.
While you had coverage with CVS Caremark previously, you will be covered under a direct arrangement for pharmacy benefits with CVS Aetna Pharmacy and your coverage may be changing as outlined in question 8.