Access Your Aetna Account

View your benefits, claims, and providers at any time.  Members need to register and create an account to have access to a variety of tools and services, including finding providers and facilities, see coverage and costs, manage claims, view explanations of benefits (EOBs), and view medical ID cards.


Plan Resources

Provider Search

Aetna PPO – We offer access to three robust Aetna provider networks:

  • Aetna Choice POS II Open Access Plans (Available w/Plans 1-8)
  • Aetna Vanderbilt ACO Network (Available w/Plans 9 & 10)
  • Aetna National Network (Available w/All Plans)

Pharmacy Benefits

CVS Aetna Pharmacy – To obtain help with information related to prescription drug and coverage costs, click below.


Customer Service

Aetna One Advocate (A1A) – Exceptional concierge customer service that is typically reserved for large Fortune 500 companies is now available to members. A1A provides you with a single, trusted advisor when you need one. They’re always just one call away.


24-Hour Nurse Line

Whether you’re looking for general information or have a specific health concern, the 24-Hour Nurse Line is a 24-hour hotline for employees.  Call 1-800-556-1555 and select the option to speak to a nurse (TTY: Dial 711).

Telemedicine Program

Use Teladoc anytime, anywhere for non-emergency conditions like the flu, bronchitis, stress, psoriasis, and more. Visit or call 1-855-TELADOC (835-2362) to set up your account.

TDA Health Plan Forms and Documents

TDCBT Forms and Documents

Click to view TDCBT plan documents and forms.