Access Your Aetna Account

View your benefits, claims, and providers at any time.  Members need to register and create an account to have access to a variety of tools and services, including finding providers and facilities, see coverage and costs, manage claims, view explanations of benefits (EOBs), and view medical ID cards.

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Plan Resources

Provider Search

Aetna PPO – We offer access to three robust Aetna provider networks:

  • Aetna Choice POS II Open Access Plans (Available w/Plans 1-8)
  • Aetna Vanderbilt ACO Network (Available w/Plans 9 & 10)
  • Aetna National Network (Available w/All Plans)
SEARCH PROVIDeRS

Pharmacy Benefits

CVS Aetna Pharmacy – To obtain help with information related to prescription drug and coverage costs, click below.

PHARMACY BENEFITS

Customer Service

Aetna One Advocate (A1A) – Exceptional concierge customer service that is typically reserved for large Fortune 500 companies is now available to members. A1A provides you with a single, trusted advisor when you need one. They’re always just one call away.

CUSTOMER SERVICE

24-Hour Nurse Line

Whether you’re looking for general information or have a specific health concern, the 24-Hour Nurse Line is a 24-hour hotline for employees.  Call 1-800-556-1555 and select the option to speak to a nurse (TTY: Dial 711).

Telemedicine Program

Use Teladoc anytime, anywhere for non-emergency conditions like the flu, bronchitis, stress, psoriasis, and more. Visit Teladoc.com/Aetna or call 1-855-TELADOC (835-2362) to set up your account.

TDA Health Plan Forms and Documents

TDCBT Forms and Documents

Click to view TDCBT plan documents and forms.

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BENEFIT SUMMARIES